Whether it’s a $200 garage sale find or the most advanced race ready rig, we treat every bike with the same respect.

Bicycles of all shapes sizes and styles welcome. Having 20+ years behind the stand gives us a unique ability to fix rather than replace many items.

Our attention to detail and modern diagnostic tools allows us to service even the most advanced electronic drivetrains as well as rebuild most modern suspension seatposts, forks, and shocks.

If you’ve booked a service we’ll normally get it done within 24 hours of the day you drop it off. The only exception is if your bike requires an unusual replacement part that we need to order in. Special orders usually take a few days to arrive. 

There is no easy answer to this question until we have the bike in front of us. We don’t do standard service pricing because we have such a varied array of customers with different requirements and budgets. Please allow yourself 15 minutes when dropping off the bike so we can properly assess it while you’re there. This way we work out together what the bike needs and why plus ask you questions about its service history, usage, your plans for it, and your budget. Together we can weigh up this information and determine the best course of action.

We don’t offer a formal warranty, however we are very proud of the work that we do and always endeavour to make sure our customers are happy with that work. Our reputation is built on our workmanship, and post service returns are extremely rare, so if there are any even minor issues after a service, please just get in contact.

Fortunately, we have a small fleet of courtesy bikes. Request one of these when you book and you will have a bike while we work on yours.

When you walk into Bells & Whistles for the first time, you can expect an environment of professionalism and quiet focus.

1. The Consultation: We begin with a dialogue. We listen to your concerns and your riding goals.

2. The Scientific Assessment: We don't just eyeball the bike. We perform a comprehensive evaluation of the systems that matter most.

3. The Roadmap: You will receive a clear explanation of our recommendations, rooted in data, not sales pressure.

4. The Hand-off: When you collect your bike, you’ll receive your Diagnostic Report Card and a brief "masterclass" on what was performed, ensuring you leave more knowledgeable than when you arrived.

We are committed to demystifying bicycle maintenance through hands-on education. Whether it’s a quick tip while you pick up your repair, a focused clinic on flat prevention, or an in-depth targeted workshop on component tuning, we empower you with the knowledge to care for your bicycle and diagnose common issues and explain why we recommend a specific service.